Shipping and Delivery Policy
Shipping Destinations
We ship worldwide, subject to carrier availability and local delivery restrictions. Each product is securely packed and shipped to the delivery address provided at checkout.
Some remote areas, P.O. boxes, military addresses, or restricted regions may not be serviceable. The availability shown at checkout will determine whether we can deliver to your address.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.
Shipping Method and Estimated Delivery Time
Orders are shipped using Standard Tracked Shipping. We select the appropriate postal service or courier based on the destination, package size, and local delivery network.
Please allow 2–3 business days for order processing before shipment. Estimated delivery times begin after the order has been dispatched.
| Shipping Method | Destination | Estimated Delivery After Dispatch |
|---|---|---|
| Standard Tracked Shipping | United States | 7–15 days |
| Standard Tracked Shipping | Canada and Europe | 7–15 days |
| Standard Tracked Shipping | Australia and New Zealand | 7–15 days |
| Standard Tracked Shipping | Other countries or regions | 2–4 weeks |
The total estimated arrival time consists of the 2–3-business-day processing period plus the applicable transit time shown above.
Delivery times are estimates and are not guaranteed. Delays may occur because of customs clearance, public holidays, severe weather, remote locations, carrier disruptions, incorrect address information, or other circumstances outside our reasonable control.
Shipping Fees
Shipping fees are based on the total number of products in the order. The same quantity-based shipping rates apply worldwide.
| Number of Products | Shipping Fee |
|---|---|
| 1 product | US$6.85 |
| 2 products | US$8.85 |
| 3 products | US$10.85 |
| 4 products | US$12.85 |
| Each additional product | Add US$2.00 |
The shipping fee is calculated as follows:
Shipping fee = US$6.85 for the first product + US$2.00 for each additional product.
The final shipping fee will be calculated automatically and displayed at checkout before payment.
Customs Duties and Import Taxes
Customs duties and import-tax arrangements depend on the destination:
- United States: US includes the applicable 12% U.S. import tariff. Customers need to pay this tariff separately upon delivery.
- Brazil: Customers are responsible for paying all applicable import duties, taxes, customs-clearance charges, and other fees imposed by Brazilian authorities or local carriers.
- All other countries and regions: We cover applicable import duties and taxes. Customers should not normally be required to pay additional import duties or taxes when the order is delivered.
If a customer outside Brazil is unexpectedly asked to pay import duties or taxes, please contact our customer support team before making payment so that we can review the charge.
Customs policies and clearance procedures are controlled by local authorities and may change without notice. Customers must provide any identification, tax number, or other information legally required by local customs authorities.
Delivery Area and Schedule
Delivery is available to most countries and regions served by our shipping partners. Final availability is determined by the shipping address entered at checkout.
Orders are generally processed on business days, excluding weekends and public holidays. Final delivery schedules are determined by the local carrier, and deliveries may take place during the carrier’s normal operating hours.
We cannot guarantee delivery on a specific date or at a specific time unless such a service is expressly offered at checkout.
Order Status
Your order may display one of the following statuses:
- Order Confirmed: We have received your order and payment.
- Processing: Your order is being prepared, checked, and packed.
- Shipped: Your package has been handed over to the carrier and tracking information has been issued.
- In Transit: Your package is moving through the carrier’s delivery network.
- Customs Clearance: The package is being reviewed by customs authorities.
- Out for Delivery: The local carrier is expected to attempt delivery soon.
- Delivered: The carrier has marked the package as delivered.
- Delivery Exception or Failed Delivery: Delivery has been delayed or could not be completed. You may need to contact the carrier or our customer support team.
Carrier tracking updates may not appear immediately and may differ slightly from the order status displayed on our website.
Order Tracking
After your order has shipped, a tracking number or tracking link will be sent to the email address used to place the order. Where available, tracking information may also be viewed through your customer account.
Tracking updates may take some time to appear after the package enters the carrier’s system. If the tracking page displays “No Information Available at the Moment” or a similar message, please check again after 2–3 business days.
If tracking has not updated for an extended period or the estimated delivery period has passed, please contact our customer support team with your order number and tracking number.
Package Inspection and Acceptance
When your package arrives, please:
- Check whether the outer packaging is damaged, opened, crushed, wet, or otherwise abnormal before accepting or signing for it.
- Confirm that the number of packages and the delivery information are correct.
- Photograph or record any visible package damage before opening it.
- Check the products promptly after opening the package for damage, missing items, or incorrect items.
- Keep the original packaging, shipping label, and supporting photographs until the issue has been resolved.
If a package or product is damaged, incomplete, or incorrect, please contact our customer support team as soon as possible. Include your order number, a description of the issue, and clear photographs or video evidence.
Accepting or signing for a package does not limit any rights available to the customer under applicable consumer-protection laws.
Refused Deliveries
If a package is visibly damaged, opened, or seriously tampered with at the time of delivery, you may refuse the package where permitted by the carrier. Please take photographs or video evidence and contact our customer support team promptly.
Please do not refuse delivery solely because you changed your mind, provided an incorrect address, were unavailable to receive the package, or did not wish to pay taxes or charges for which you are responsible.
Where permitted by applicable law, a package refused for reasons unrelated to damage, shipping error, or product error may be treated as a customer-initiated return. Return shipping costs, customs charges, carrier handling fees, and other costs incurred may be deducted from any applicable refund.
Refunds will be processed only after the returned package has been received and inspected, in accordance with our Return and Refund Policy.
Failed Delivery and Unclaimed Packages
If delivery cannot be completed, the carrier may attempt redelivery, leave a delivery notice, hold the package at a local facility, or return it to the sender.
Customers are responsible for monitoring tracking information and responding to carrier notices. Additional shipping charges may apply if an order must be shipped again because of an incorrect address, repeated failed delivery attempts, or failure to collect the package.
Missing or Lost Packages
If your order has not arrived by the end of the estimated delivery period, please:
- Review the latest tracking information.
- Check with household members, neighbors, reception desks, or other secure delivery locations.
- Contact the local carrier if one is identified in the tracking information.
- Contact our customer support team with your order number and tracking details.
We will review the shipment status and, where appropriate, open an investigation with the carrier. Any replacement, refund, or other resolution will be determined after the investigation and in accordance with applicable law and our store policies.