Return, Exchange, and Refund Policy
Return Eligibility and Time Limit
For eligible products, you may submit a return or refund request within 7 calendar days after the order is delivered.
To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original tags, accessories, packaging, and proof of purchase included.
Return requests submitted after the 7-calendar-day period may not be accepted, except where otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or different from what you ordered, please contact our customer service team within 7 calendar days after delivery.
When submitting your request, please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the item and the issue
- Photos of the shipping package and label, if applicable
We will review your request and normally respond within 2 business days. If the issue is verified, we will provide an appropriate solution, which may include a replacement, return, or refund.
For verified damaged, defective, or incorrect items, we will provide instructions regarding the applicable return shipping arrangements and cover the authorized return shipping cost.
Return Request and Shipping Instructions
To request a return, please contact our customer service team using the email address listed on our Contact Us page. Please include your order number, the item you wish to return, and the reason for the return.
All returns require prior approval. If your return is approved, we will provide the correct return address and return instructions.
You must ship the approved return within 7 calendar days after receiving our return approval and provide us with a valid tracking number.
Do not send a return to any address shown on the original package or shipping label unless specifically instructed by our customer service team. Unauthorized returns or packages sent to an incorrect address may be refused and may not qualify for a refund.
Return Policies by Product Type
Standard Products
Standard products may be returned within the applicable return period if they meet the return eligibility requirements described above.
Damaged, Defective, or Incorrect Products
These products may qualify for a replacement, return, or refund after the issue has been reviewed and verified by our customer service team.
These restrictions do not affect any rights you may have under applicable law. If a non-returnable product arrives damaged, defective, or incorrect, please contact us within 7 calendar days after delivery so that we can review the issue.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping Costs and Related Fees
If the return is caused by a verified product defect, damage, or shipping error on our part, we will cover the authorized return shipping cost.
If the return is requested for personal reasons, including ordering the wrong size, selecting the wrong product, or changing your mind, the buyer is responsible for all return shipping costs.
Any unauthorized shipping charges, customs charges, or other costs incurred because a return was sent without approval or to an incorrect address will be the buyer’s responsibility.
Exchanges
We do not process direct exchanges.
If you would like a different item, size, or color, please return the original item first. Once the return has been accepted, you may place a separate order for the replacement item.
Return Inspection and Processing Time
After we receive your returned item, we will inspect it within 5 business days.
We will notify you by email whether the return and refund have been approved. If the returned item does not meet the eligibility requirements, we will contact you with further information.
Refund Method and Refund Path
Approved refunds will be issued to the original payment method used for the order. For example:
- Credit or debit card payments will be refunded to the same card.
- Digital wallet payments will be refunded to the same digital wallet account.
- Other online payment methods will be refunded through the original payment channel.
Refunds cannot normally be sent to a different card, bank account, digital wallet, or payment method.
Refund Processing and Arrival Time
Once your refund is approved, we will submit it to your original payment method within 10 business days.
After the refund has been submitted, your bank, card issuer, or payment provider may require an additional 1–5 business days to post the funds to your account. Therefore, the refund should normally appear in your account within 15 business days after refund approval.
The exact posting time may vary depending on your payment provider, and weekends and public holidays are not counted as business days.
If more than 15 business days have passed since your refund was approved and the funds have not appeared in your account, please first check with your bank or payment provider. You may then contact our customer service team for further assistance.