Damaged, Defective, or Incorrect Items

Please check your order carefully upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. We will review the situation and help provide a suitable resolution.

Return Instructions

All returns require prior approval. Once we have approved your return, you must send the package back within 7 calendar days and provide us with a valid return tracking number.

Please contact our customer service team by email to obtain the correct return address before shipping your package. Do not send a return to any address shown on the original package or shipping label unless instructed by our customer service team. Unauthorized returns or packages sent to an incorrect address may not be accepted.

For returns that are not caused by a product quality issue or an error on our part, the buyer is responsible for all return shipping costs. For verified damaged, defective, or incorrect items, we will provide instructions regarding the applicable return shipping arrangements.

Non-Returnable Items

Some products cannot be returned for safety, hygiene, or customization reasons. These may include, but are not limited to:

  • Perishable items, such as food, flowers, or plants
  • Custom-made or personalized products
  • Personal care, beauty, or hygiene products
  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also not eligible for return or refund.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

For the quickest service, we recommend returning the original item first. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and credit card providers may need additional time to post the refund to your account.

If it has been more than 15 business days since your refund was approved and you still have not received it, please contact us for assistance.